BetMGM Completes its NJ Online Casino Updates in Spite of Customer Criticism
Last month, BetMGM Casino NJ finished updating its NJ online sportsbook and casino app with back-of-the-house technology, although the planned maintenance took a little longer than anticipated.
The previously disclosed strategy was implemented in six states, including NJ. However, the update was anything but seamless. Many players of the New Jersey sportsbook and online casino expressed their unhappiness.
Customers Informed of the Planned Maintenance by BetMGM NJ
Players at the NJ-based BetMGM Sportsbook and BetMGM Online Casino were unable to bet for the bulk of August 28. In the same way, customers of the online sportsbook in Massachusetts, Illinois, Arizona, Iowa, and Tennessee were also affected by the updates.
A sports betting app should normally be updated on a random Monday in August. Late summer is a slower time for sports, and sports bettors get ready for the season.
The formal opening of the 2023 US Open Tennis Championships took place on this specific day.
Customers of BetMGM got an email on August 27 with the subject line “Important Update: Scheduled Maintenance on August 28,” informing them that the company will be taking a brief break to enhance the playing experience. The company informed users that due to planned maintenance, the app and website would be inaccessible for an extended time on August 28 in New Jersey, Arizona, Iowa, Illinois, Massachusetts, and Tennessee. When BetMGM is back up, it will let its customers know.