Caesars Reduces Benefits at Atlantic City Casinos, Online Gamblers Furious
Last week, Caesars Entertainment unexpectedly announced that it would be reducing the hours and amenities offered in its VIP clubs, shocking many of its high-rolling, devoted patrons.
The Laurel Lounges at three of the company’s Atlantic City casinos are now only open three days a week, Friday through Sunday, and will no longer offer hot food, according to an email addressed to higher-level Caesars Rewards card members.
What Changes Might We Expect at the Caesars Atlantic City Casinos?
Laurel Lounges are exclusive spaces only available to Caesars Rewards cardholders with Diamond level or above cards (Diamond Plus, Diamond Elite, and Seven Stars). As a reward for moving up the card tier, gamers may get free food and alcoholic beverages within the lounges.
Similar player areas may be found in other Atlantic City casinos, including Legends Lounge (Hard Rock Hotel & Casino Atlantic City), Avila Lounge (Ocean Casino Resort), and Amphora Lounge (Borgata Hotel Casino & Spa).
The company that runs Caesars Atlantic City, Harrah’s Atlantic City, and Tropicana Atlantic City, Caesars Entertainment, closed almost all of its Laurel Lounges in Las Vegas and reduced hours and offerings at other casinos around the nation. Caesars recognized that player lounges and buffets were effective methods to save expenses in the post-COVID period.
Social Media is Flooded with Depressing Images from Caesars AC Properties
Some regular patrons of the three casinos in Atlantic City are not just irritated about the alterations’ timing, but also about what they perceive to be a declining return on investment at Caesars’ establishments.
Many Caesars Rewards members spend money frantically to keep their current tier for the next year or as they get closer to reaching a higher reward card tier. Players felt that they were being taken advantage of when the Laurel Lounges made abrupt changes at the beginning of the year without giving them any warning.
Nearly a dozen Facebook pages devoted to AC and casino gaming received more than fifty negative posts during the course of the January 6–7 weekend.